If you wish to delete a large number of accounts, you can do this by sending us a request from the Inactive Accounts and Retention pane in the Batch Management section.
Provide the information about the deletion in the text box and click 'send'. We will contact you to confirm and action your request.
Important - deleting a user is an irreversible operation. If you delete a user, their records will also be deleted and will not be included in any completion statistics past or future.
Useful information
A medium-to-long-term strategy for managing your database may be to make users inactive when they leave the company and retain them in that state for 1-2 years. Delete them only when you no longer need their records for compliance purposes or when you have created electronic or paper copies of their records.
To help you with the management of 'inactive' accounts you can use the tool in the Inactive Accounts and Retention area. This helps you to identify those accounts that you might want to delete. You can also download a user Training history PDF here and download the list into a CSV file.
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